Your physician should acknowledge your request within 30 days. These are the rules for custodians under the Health Information Act (Part 2, section 8).
If your physician does not acknowledge your request within the 30-day period (i.e., does not respond at all about if, or when, they can provide the records) you can make a formal complaint.
You can also file a complaint if your physician agreed to provide you with the records, but has not done so within a reasonable time frame.
If you decide to file a complaint, please include a copy of your dated request or any subsequent requests. Note we can only accept complaints about physicians, not medical clinics.
Also see our CPSA Patient Record Retention standard of practice.