Information for Albertans

CPSA connects with Albertans to ensure the practice of medicine continues to be up-to-date with their needs.

CPSA’s role in Alberta’s healthcare system

CPSA is the regulator for physicians and physician assistants in Alberta. Much like it is a provincial registry’s role to make sure anyone with a driver’s licence is safe to be on the road, we issue practice permits to physicians and physician assistants, ensuring they are qualified to provide the best care possible to their patients.

CPSA has been around for over 100 years and through the many changes that come with time, our priority has remained the same: to protect Albertans by guiding the medical profession.

Virtual Care FAQs for Albertans

Whether you currently receive or are curious about receiving care from your doctor virtually, you may have questions.

All FAQs

How do I find out what will happen with my personal health information?

If you’re using an online service or app, take the time to read and understand the privacy
policy. Typically, you will be asked if you agree to the terms and conditions of the policy
when you sign up. The best privacy policies are written in plain language. If it’s too
technical and difficult to understand, you might want to reconsider using the service.

Your doctor should also tell you if your information will be shared with any other healthcare
professionals or used for any purposes other than your care.

I have questions about virtual care. Who can I talk to?

Anyone who wants to know more about virtual care can review our standard of practice, outlining our expectations of physicians providing this care, or our advice document for Albertans on virtual care.

For more information, contact Chantelle Dick, Standards of Practice Advisor at

Should I tell my family doctor that I’m also receiving care from a doctor by virtual care?

Patients have the best outcomes when their care is coordinated, so it’s a good idea to tell
your primary doctor if you’re receiving care or advice from any other doctor, regardless of
format or location. It’s likely the doctor providing virtual care will ask you the name of your
primary doctor to keep them informed about your care. You can also ask for a summary of
your care and provide it to your primary doctor yourself. That way, your doctors will better
understand your medical needs and coordinate their care for you.

What should I do if I have concerns about the care I’m receiving?

Anyone with concerns about the care provided by an Alberta physician can file a complaint. If the care was provided by a doctor who is not licensed in Alberta, we can help direct you to the appropriate regulatory body.



FAQs from Albertans

Looking for more Albertan FAQs? Visit our FAQ page and filter by "Albertans"

All FAQs

Can CPSA give me the name of a physician who will issue me a COVID-19 vaccination exemption?

No, we do not have a list of physicians. Patients must discuss their request for an exemption with their primary care physician.

I'm concerned about a physician spreading COVID-19 misinformation online or in person. What should I do?

Concerns regarding physicians, along with any proof or evidence of such allegations, should be sent to

If I complain about my physician, will my medical records be accessed?

CPSA must have access to patient information and records to properly investigate a complaint, and the physician involved in the care outlined in the complaint must also have access to this information to respond to the complaint.

All complainants are asked to sign a consent form allowing for the access and release of applicable patient records and medical information when a complaint is filed.

Patient privacy is taken very seriously. Any health information gathered as part of a complaint investigation is done so in accordance with the Freedom of Information and Protection of Privacy Act and the Health Information Act.

What is the role of CPSA’s Complaints Director?

Under the Health Professions Act, the Complaints Director is delegated broad authority with respect to the complaints process, including but not limited to:

  • Determining what action to take when a complaint is received.
  • Making recommendations regarding interim suspensions or interim practice conditions.
  • Conducting investigations or appointing an investigator to conduct an investigation, and making a determination about the complaint based on the results.
  • Preparing written reasons if a complaint is dismissed.
  • Presenting evidence and making submissions to a Hearing Tribunal.
  • Making submissions at an appeal to CPSA Council or to the Alberta Court of Appeal.

The Complaints Director is not available to respond to general complaint inquiries.

Will COVID-19 vaccination exemptions be given to pregnant women or those trying to become pregnant?

Pregnancy, or attempting to become pregnant, does not warrant exemption from vaccination. COVID-19 vaccines are safe and effective for pregnant individuals and their babies, and vaccination may occur at any time, or during any trimester of pregnancy. Since the outset of the pandemic, the only pregnant women admitted to ICUs in Alberta have been unvaccinated. COVID-19 has severe impacts on the mother’s health and also the child’s. Alberta Health Services has very helpful information on COVID-19 vaccination and pregnancy.

Have a concern with your physician?

Before you file a formal complaint:

  • Did you talk to your physician?
  • Did you talk to a responsible employee where you were treated?
  • Did you take a look at our FAQs?
CPSA concerned physician

Patient safety

Safety is at the core of what we do.

Whether it’s verifying a physician’s qualifications, implementing clear practice standards, or providing education and support to physicians so they can improve the care they provide, everything we do is guided by our mandate to protect the public.

Albertans deserve high-quality health care and CPSA is here to make sure they get it.

Connect with our team

Main line: 780-423-4764
Toll-free line (in Canada): 1-800-561-3899
Main Fax: 780-420-0651

View our full contact page
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