Filing a Complaint

A physician's knowledge, skills and judgement are constantly tested. In the vast majority of cases, they make the right call but mistakes can happen. When patient care is impacted, we need to know. Our approach is not to blame or shame physicians, but rather help them learn from mistakes to improve their practices for all Albertans.

Before you file a complaint

Did you consider talking to the physician first? Sometimes complaints arise from simple misunderstandings, and a conversation can resolve the issue.

How to file a complaint

If you decide a formal complaint is needed, please complete the following two forms:

  1. Complaint Reporting form 
  2. Release of Information form

Due to COVID-19 and the need to reduce contact, we are currently accepting signed and completed complaint forms by email: complaints@cpsa.ab.ca and fax: 780-424-9617.

Once we receive your forms, we’ll look at the information and decide the best way to resolve your complaint based on options outlined in the Health Professions Act.

See more about how we resolve complaints

If you have questions about the complaints process or how to file a complaint, you can talk to a CPSA complaint navigator.

Questions about filing a complaint? Contact a CPSA complaint navigator.

Phone: 780-423-4764
Toll-free: 1-800-661-4689 (in Canada)

Please be advised we are experiencing a high volume of inquiries. We will strive to get back to you within 3-4 business days.

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Read CPSA’s latest annual report, 2020: leading through tough times

Read how CPSA supported the physicians who care for Albertans and ensured safe, high-quality medical care during a year like no other.