Filing a Complaint

A physician's knowledge, skills and judgement are constantly tested. In the vast majority of cases, they make the right call but mistakes can happen. When patient care is impacted, we need to know. Our approach is not to blame or shame physicians, but rather help them learn from mistakes to improve their practices for all Albertans.

Before you file a complaint

Did you consider talking to the physician first? Sometimes complaints arise from simple misunderstandings, and a conversation can resolve the issue.

We also encourage you to talk to one of our CPSA patient advocates who will answer your questions and provide you with advice and guidance surrounding your unique situation.

How to file a complaint

If you decide a formal complaint is needed, please complete the following two forms:

  1. Complaint Reporting form 
  2. Release of Information form

Once we receive your forms, we’ll look at the information and decide the best way to resolve your complaint based on options outlined in the Health Professions Act.

See more about how we resolve complaints

Due to COVID-19 and the need to reduce contact, we are currently accepting signed and completed complaint forms by email: complaints@cpsa.ab.ca and fax: 780-424-9617

Questions about filing a complaint? Contact a CPSA patient advocate.

Phone: 780-423-4764
Toll-free: 1-800-661-4689 (in Canada)

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