Before you file a complaint
Did you consider talking to the physician first? Sometimes complaints arise from simple misunderstandings, and a conversation can resolve the issue.
We also encourage you to talk to one of our CPSA patient advocates who will answer your questions and provide you with advice and guidance surrounding your unique situation.
How to file a complaint
If you decide a formal complaint is needed, please complete the following two forms:
Once we receive your forms, we’ll look at the information and decide the best way to resolve your complaint based on options outlined in the Health Professions Act.
Due to COVID-19 and the need to reduce contact, we are currently accepting signed and completed complaint forms by email: email@example.com and fax: 780-424-9617
Questions about filing a complaint? Contact a CPSA patient advocate.
Toll-free: 1-800-661-4689 (in Canada)