Filing a Complaint

A physician's knowledge, skills and judgement are constantly tested. In the vast majority of cases, they make the right call but mistakes can happen. When patient care is impacted, we need to know. Our approach is not to blame or shame physicians, but rather help them learn from mistakes to improve their practices for all Albertans.

Before you file a complaint

Did you consider talking to the physician first? Sometimes complaints arise from simple misunderstandings, and a conversation can resolve the issue.

How to file a complaint

If you decide a formal complaint is needed, please complete our complaint form, which includes a consent to release and access information.

Fill out a CPSA Complaint Form

We accept signed complaint forms by email at fileacomplaint@cpsa.ab.ca, by fax at 780.424.9617 or by mail. 

Once we receive your form, we’ll look at the information and decide the best way to resolve your complaint based on options outlined in the Health Professions Act.

See more about how we resolve complaints

 

Questions about filing a complaint? Contact our team.

Phone: 780-423-4764
Toll-free: 1-800-561-3899 (in Canada)

Respectful Communication
CPSA team members are committed to treating you in a respectful, professional and civil manner. Demeaning or harassing comments; racist, discriminatory or obscene language; sexual harassment; or intimidation, shouting or threats toward CPSA team members can result in CPSA communicating with you only in writing or even limiting any future communication. Thank you for helping us maintain a safe and respectful workplace.

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To help Albertans have the best and highest quality healthcare experiences, we want to hear from you.