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How long does the complaints process take?

Posted June 4, 2020

We try to resolve complaints in a timely manner. However, reviewing a complaint can take months or years, depending on the complaint’s complexity, length of investigation and availability of experts (if required).

Find out more about what to expect from the complaints process.

CPSA's 2023 annual report is now available

See highlights from the past year and read accompanying stories online.