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Does it matter where I am during a virtual care appointment?

Posted September 8, 2022

Yes. You should be in a quiet, private space and use a secure connection (e.g., landline or
password-protected Wi-Fi) to help keep your information confidential. Don’t use a public
“hotspot” in places like a shopping mall or coffee shop, as these are not secure.

If your appointment will be by videoconference, check in advance that your Internet
connection is fast enough to support a good experience.

If you are outside Canada, your doctor may not be able to provide you with virtual care, as
they may not have the licensing or liability protection to do so. Speak to your doctor if you
have questions.