What is the role of CPSA’s Complaints Director?

Under the Health Professions Act, the Complaints Director is delegated broad authority with respect to the complaints process, including but not limited to:

• Determining what action to take when a complaint is received.
• Making recommendations regarding interim suspensions or interim practice conditions.
• Conducting investigations or appointing an investigator to conduct an investigation, and making a determination about the complaint based on the results.
• Preparing written reasons if a complaint is dismissed.
• Presenting evidence and making submissions to a Hearing Tribunal.
• Making submissions at an appeal to CPSA Council or to the Alberta Court of Appeal.

The Complaints Director is not available to respond to general complaint inquiries.