After a complaint is processed, you will be notified by letter, uploaded to CPSA’s Portal. The letter will include a copy of the complaint and outline the next steps.
CPSA is a learning organization and our goal is to resolve complaints outside of a formal disciplinary process whenever possible. Some common initial steps are:
- Direct Resolve. In certain circumstances, CPSA will ask you to reach out to the complainant directly to address their question or concern.
- Initial Physician Response. CPSA’s Complaints Director will ask you to provide a short letter outlining your response to the complaint. This initial response provides necessary information to assist the Complaints Director in appropriately triaging the complaint to Dismissal, Early Resolution, further Investigation or a formal Hearing.