There is no cost to Alberta patients for any services provided through publically-funded
healthcare programs, whether delivered by virtual care or in person. However, doctors may
charge a fee for uninsured services. Under our Charging for Uninsured Professional Services
standard of practice, doctors must inform their patients about any fees before providing
Private online doctor services and apps often do charge patients directly, either on a payper-visit basis or through a monthly fee. Pricing information should be posted on the website or app. Private health insurance may help pay these costs for patients with coverage.
If you’re unclear about fees or insurance coverage, ask for more information before
providing your payment information or using the service.