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I provide virtual care through a healthcare app, do I have to stop if I can’t provide in-person care to every patient I see virtually?

Posted February 1, 2022

No. We understand there are times when this is not feasible (e.g., patient lives in a remote location). The expectation is that the physician would arrange in-person care in a timeframe appropriate for the urgency of the matter. This might look like reaching out to the patient’s primary care provider or, if the patient does not have one, contacting local urgent care/emergency department to provide appropriate background information.