CPSA’s office is closed from noon on Dec. 24, 2025, through Jan. 1, 2026, reopening at 8:15 a.m. on Jan. 2, 2026. For urgent requests unrelated to annual renewal, call 1-800-561-3899. For annual renewal and all other inquiries, email support@cpsa.ca and we will respond when our office reopens. More information
Back to All FAQs

Can a physician phone in a prescription refill, or does he/she need to see the patient first?

Posted June 4, 2020

If clinically appropriate, a physician may refill a prescription over the phone or fax without seeing a patient in person. Certain drugs cannot be verbally authorized or refilled as per regulations to the Controlled Drugs & Substances Act.