Back to All FAQs

When can I expect to receive my TPP pad?

Posted February 18, 2021

If you are already registered for TPP Alberta, it can take up to 10 business days to receive your order.

If you are not yet registered for the program, please allow additional time for your registration to be processed. It can take up to 15 business days from the date your registration form is received for your first pad to be delivered. You will receive a welcome letter and information package once your registration has been processed and your first pad has been ordered.

If you have questions about the status of your order or registration, please contact TPP Alberta by email at or phone at 1-800-561-3899 ext. 4939.