What is MSF360?
An educational review process, MSF360 is a national, multi-source feedback program for healthcare providers practising in Canada.
Alberta physicians who are selected by CPSA to go through the process are required to participate in MSF360.
Physicians can also volunteer to participate, as completing MSF360 meets the personal development activity requirement of CPSA’s Physician Practice Improvement Program (PPIP).
Through MSF360, feedback and data about your practice is gathered from multiple sources, which allows physicians to evaluate their performance from a 360° perspective.
Participation in any CPSA Continuing Competence program is completely confidential under section 52 of the Health Professions Act.
Continuing Professional Development
Physicians who participate in MSF360 may be eligible for continuing professional development (CPD) credits from the College of Family Physicians of Canada or the Royal College of Physicians and Surgeons of Canada.
"Physicians told us feedback from their co- workers, colleagues and patients was important in measuring their competence."
- Phong Van, Director, CPSA Continuing Competence
What’s involved in MSF360?
During MSF360, you complete a self-assessment, and feedback is collected from your patients, physician colleagues and non-physician co-workers. Results are not compared to peer groups—you are encouraged to self-reflect on communication, collaboration and professionalism within your own practice.
After going through the process, CPSA will arrange for participants to explore this data with a trained physician facilitator, to discuss and implement meaningful changes to improve medical practice.
What can you expect when participating in MSF360?
MSF360 is intended to be a valuable and informative experience, to help you provide your patients with even better care. Here is what to expect from the process:
- An account will be created for you within MSF360’s secure, online portal. You will receive a package from MSF360 by email (notifications@msf360.ca) with more details.
- Once you receive the package, review the information provided about MSF360 and set up your account.
- From your MSF360 Portal, complete both your self-assessment and the components needed to complete the patient and colleague surveys.
- After you have completed all the requirements, you’ll receive your personalized MSF360 feedback report through your MSF360 Portal.
- You’ll receive an email from a CPSA facilitator to schedule a one-hour phone call to discuss your report and look at opportunities for practice improvements. You will also develop a personal action plan to implement change in your practice and foster the best chance for success.
If you are participating in MSF360 and have questions, please visit the MSF360 website for details and contact information.
How was I selected to participate in MSF360?
Selection is both random and based on self-reported responses to the Physician Practice Improvement Program (PPIP) questions contained in CPSA’s annual Renewal Information Form (RIF), and/or result of PPIP audit. Regulated members are also welcome to volunteer for participation. Please note that PPIP is entirely separate from CPSA’s complaint and disciplinary processes.
I was selected for MSF360 but I don’t work in a typical practice setting. Do I still need to participate?
Yes. MSF360 is a collaborative process and we will work with you to identify peers in similar practice settings who can offer valuable feedback relevant to your practice.
If you are not involved in direct patient care, please contact us at msf@cpsa.ab.ca or 1-800-561-3899 ext. 4986, as you may be exempt from the patient cohort.
I’ve been selected to participate in MSF360. Is this mandatory?
Yes. Under the Health Professions Act, physicians must work with CPSA to assess their competence. Please see our standard of practice and program manual on Continuing Competence for more information.
What if I am selected for MSF360 and choose not to participate?
You will be referred to Continuing Competence’s Assistant Registrar to discuss alternatives.
Multi-Source Feedback Resources
For more resources about our competence programs, click on All Resources and filter by "Competence"
All ResourcesFamily Physician Quality Improvement Plans
Journal of Continuing Education in the Health Professions Click to view filesMultisource feedback: an overview of its use and application as a formative assessment
Canadian Medical Education Journal Click to view filesSurvey of physician attitudes to using MSF
BMJ Open Click to view filesSurvey of physician attitudes to using multisource feedback for competence assessment in Alberta
CPSA Click to view filesQuestions for us about MSF360 or practice improvement?
Phone: 780-969-4986
Toll-free: 1-800-561-3899 ext. 4986